RETAIL MANAGER – DOWNTOWN DETROIT

Seeking a driven, organized, and customer-focused Retail Manager to oversee the daily operations of a retail management position located in downtown Detroit, Michigan. This role is responsible for ensuring smooth day-to-day operations, supporting retail staff, maintaining operational excellence, and delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, leads by example, and can effectively balance operational priorities while supporting team performance.

The candidate must possess the ability and experience to be immediately effective in their role. Ideal candidates are strong communicators with proven retail leadership experience, exceptional organizational skills, and the ability to motivate teams while maintaining high operational standards. Success in this role requires sound judgment, attention to detail, the ability to manage multiple priorities, and a proactive, solutions-oriented mindset.

Essential Job Functions:

• Oversee daily retail operations to ensure efficient and consistent execution
• Develop and manage staff schedules to support business needs
• Supervise and coach retail associates to promote strong performance and customer service
• Enforce opening and closing procedures and operational standards
• Monitor sales performance, track key performance indicators (KPIs), and support achievement of sales goals
• Coordinate floor coverage and traffic flow to maximize the customer experience
• Oversee inventory processes, reconciliation activities, and operational accuracy
• Provide ongoing training, mentorship, and performance coaching for retail associates
• Manage customer and operational escalations, resolving issues professionally and efficiently
• Prepare and deliver weekly sales and operational reports to designated leadership
• Maintain compliance with company policies, procedures, and operational expectations

Skills and Key Attributes:

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Highly organized with exceptional attention to detail
• Ability to prioritize multiple responsibilities in a fast-paced retail environment
• Strong analytical skills with the ability to interpret sales metrics and operational data
• Professional, confident, and customer-focused approach
• Effective problem-solving and conflict resolution skills
• Self-motivated with a proactive, collaborative mindset
• Ability to remain calm and decisive under pressure
• Flexibility to work evenings, weekends, and holidays as business needs require

Preferred Requirements:

• Previous retail management or retail operations leadership experience preferred
• Experience managing staff scheduling, coaching, and operational performance
• Strong proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Experience utilizing retail point-of-sale and inventory management systems preferred
• Bachelor’s degree or equivalent combination of education and relevant experience preferred

This position is responsible for operational leadership and team management within the retail location. Merchandising authority, vendor contracting authority, and purchasing authority are not included in this position unless expressly authorized in writing.

EEO Statement

Productions Plus is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.